At Rokibot, we are committed to earning your trust by providing exceptional products in a private and secure manner. This Privacy Policy outlines how we collect, use, and protect your Personal Information when you use our website (https://rokibot.com/), the Rokibot App, and our autonomous mowing products.

Information We Collect

We collect information to ensure your Rokibot operates safely and efficiently in your specific environment.

(a) Information You Provide Directly

• • Information you provide to us: Personal Information that you provide to us, such as when using the contact form on our website, including your name, email address, and other contact details
• • Purchase & Transaction Data: When you buy directly from our website, we collect shipping addresses, phone numbers, and order history.
• • Note: Payment is processed via encrypted third-party gateways (e.g., Stripe, PayPal). We do not store your full credit card numbers on our servers.
• • Customer Support: Records of your communications with us (emails, chat logs) to assist with technical troubleshooting or warranty claims.

(b) Device & Operational Data (The "Mower" Data)

To provide autonomous navigation, safety, and anti-theft features, your Rokibot device collects certain operational data, including:

• • Device Status – information such as firmware version, battery health, and sensors to ensure proper operation.
• • Location & Mapping Data – used to navigate your lawn and enable the "Find My Mower" feature.
• • Optional AI Perception Data – for obstacle detection; processed locally and not shared unless you opt-in to Cloud Sync.

(c) Consent & Use

By using your Rokibot device, you consent to the collection and processing of this data solely to operate the mower and provide optional cloud features. Rokibot takes all reasonable measures to protect your data from unauthorized access.

(d) Website & Technical Data

• • Log Data: IP addresses, browser types, and pages visited to ensure site security and performance.
• • Cookies & Tracking: We use essential and analytical cookies to remember your settings and analyze site traffic (e.g., via Google Analytics). You can manage these via your browser settings.

How We Use Your Information

We process your data based on Contractual Necessity (delivering services), Legitimate Interest (improving AI safety), and Legal Obligations.

• • Autonomous Navigation: Ensuring the mower respects virtual boundaries and avoids obstacles.
• • OTA Updates: Pushing critical "Over-the-Air" security and performance patches to your hardware.
• • Anti-Theft Security: Alerting you if your device is moved outside its designated perimeter.
• • Service Optimization: Analyzing anonymized usage patterns to improve battery life and cutting algorithms.

Data Sharing & Security

We do not sell your personal information. We only share data with:

• • Service Providers: Secure cloud hosting (e.g., AWS/Google Cloud) and logistics partners for product delivery.
• • Safety & Compliance: When required by law or to prevent immediate harm to users or the public.
• • Security Measures: We use SSL/TLS encryption for all data transmissions between the mower, the app, and our secure servers.

Your Rights (GDPR / CCPA / UK Data Protection)

Regardless of your location, Rokibot respects your right to control your data:

• • Access & Correction: You may request a copy of your data or update inaccuracies.
• • Right to Erasure: You can request the deletion of your account and associated mapping data.
• • Data Portability: Request your data in a machine-readable format.
• • Withdrawal of Consent: You may opt-out of marketing communications or non-essential data collection at any time via the App settings.

Data Retention

We retain your information only as long as necessary for the purposes described:

• • Account Data: Retained while your account is active.
• • Transaction Records: Retained as required by applicable law.
• • Operational Data: Retained only to support device functionality and improve service.

Contact Us

For any privacy inquiries or to exercise your data rights, please contact us via:

Email: support@rokibot.com