FAQs & Help

In real-world gardens, slopes, wet grass after rain, and uneven surfaces are very common.

Standard 2WD mowers can struggle in these conditions, often losing traction or spinning wheels, which may repeatedly rub the same area and lead to uneven cutting or localized lawn damage.

The AWD system distributes power across all four wheels, allowing the mower to maintain stronger grip and steady forward movement even on challenging terrain. This helps reduce slipping and unnecessary turf stress while ensuring more consistent mowing results.

AWD is not about going faster — it’s about staying stable and protecting your lawn.

The main difference is the drive system and real-world stability on challenging terrain.

Standard 2WD mowers typically power only two wheels, which can limit traction on slopes, wet grass, or uneven ground, sometimes leading to slipping or reduced performance.

In contrast, the G7 AWD uses an all-wheel drive system, where all four wheels are powered independently. This provides significantly stronger traction and stability across different terrains.

It can handle steeper slopes (up to 80% /38.7°) and overcome larger obstacles (up to 6cm/2.4 in), delivering more reliable performance on slopes, wet lawns, and complex garden layouts.

In simple terms:

👉 2WD is better for flat lawns

👉 AWD is built for slopes, wet conditions, and complex terrain

Yes. The mower features smart obstacle avoidance and narrow-path navigation, allowing it to safely operate around common garden objects such as trees, toys, leaf piles, sprinklers, water pipes, and outdoor lighting.

For narrow passages, the system is optimized to handle different widths:

• In areas around 1 m (3.28 ft) wide or less, the mower can usually enter and complete at least one mowing pass. However, it will automatically avoid spaces that are physically too tight with solid barriers on both sides to prevent getting stuck.
• In passages between 0.8–2 m (2.62–6.56 ft), it can navigate more reliably and maintain better coverage with minimal missed areas.

In simple terms, as long as the space is not completely inaccessible, the mower will intelligently decide whether to pass through and continue mowing efficiently.

Yes. It is engineered for large-scale yard management, supporting up to 100 multi-zone configurations and covering a maximum working area of approximately 10,000 m² (2.5 acres).I

n addition, the system supports multi-map management, allowing you to create separate maps based on your lawn or property layout (for example, multiple maps with different area sizes depending on your yard structure).

Each map can further be divided into up to 100 zones, enabling more precise and flexible mowing control for complex or segmented properties.

Mowing area per full charge under regular maintenance conditions (depending on grass and terrain conditions):

• AWD 3000: up to 1,000 m² (10,764 ft²)
• AWD 5000: up to 1,000 m² (10,764 ft²)
• AWD 10000: up to 2,000 m² (21,528 ft²)

• For non-crossable fixed obstacles such as raised sidewalks, retaining walls, or solid garden borders, the mower can perform edge cutting within approximately 10–15 cm (3.94–5.91 in).

• For crossable or drivable boundaries, users can map along the edge using the center of the cutting disc as a reference, enabling closer edge cutting and improved coverage with fewer missed strips.

Yes, absolutely. The G7 mower features an AWD (All-Wheel Drive) system designed specifically for sloped and uneven lawns, providing strong traction and stable performance even on challenging terrain.

It can handle slopes of up to 80% (38.7°) and overcome obstacles up to 60 cm (2.36 in), such as uneven ground, small steps, or rough garden surfaces.

In simple terms, even if your lawn has noticeable slopes or height variations, the mower can move smoothly and operate reliably without manual assistance.

Yes, it can operate on St. Augustine grass and in wet conditions.

However, operation in rain or on wet grass is not recommended. Wet soil may become soft and unstable, and damp grass can bend and clump, which may affect cutting performance and reduce lawn finish quality. It may also cause grass clippings to stick to the machine, increasing cleaning and maintenance effort.

Yes, absolutely. The robot can smoothly execute turning and maneuvering within narrow confined areas or passages of approximately 5 feet (1.5 m) in width.

It is designed to minimize slipping. The G7 AWD features professional off-road tires combined with an all-wheel-drive system, providing stronger traction and stability on low-grip surfaces such as wet grass or lawns after rain.

Compared to standard 2WD mowers, it delivers more stable movement on slippery terrain, effectively reducing slipping, stalling, or interruptions, ensuring smooth and consistent operation even in damp conditions.

Yes. It is designed for complex and irregular yard layouts, automatically adapting to different lawn shapes and generating efficient mowing paths for full coverage.

Whether your property includes multiple separated zones, narrow passages, or asymmetrical lawn areas, the system can manage them as a unified setup and perform fully automated mowing across all zones.

In simple terms, even if your yard is not a regular rectangle, it can still map, plan, and mow it efficiently.

The G7 robotic mower is designed for standard maintained turf environments, including residential and commercial lawns.

It may not perform optimally in the following conditions:

1. Extremely cluttered or unmanaged areas with heavy debris
2. Areas with physical passages narrower than the machine width
3. Completely disconnected environments for extended periods (safety standby may be triggered)
4. Extremely wet, muddy, flooded, or heavily shaded/obstructed areas (e.g., indoor or fully enclosed spaces with no GNSS signal)

For best performance, a clear operational boundary and routine lawn surface maintenance are recommended.

Yes. In areas with weak or unstable WiFi and 4G signals, the robot can continue operating within its mapped area using onboard positioning and boundary detection systems.

1. When there is no network connection, the robot can still maintain normal mowing operation for short-distance（around 15 meters) movements while ensuring boundary safety.
2. To prevent the risk of leaving the designated mowing area, if the device remains completely disconnected for a prolonged period, or exceeds the safety movement threshold (around 15 meters without signal recovery), it will automatically stop and enter standby mode.

Yes, renewal is required after the initial 3-year free 4G service period ends.

The renewal fee is $29 per year to continue using the 4G data service.

The device also supports WiFi connectivity for daily operation. When the WiFi signal is weak or unstable, it will automatically switch to 4G to ensure a stable and uninterrupted connection.

NetRTK (Network Real-Time Kinematic) is an advanced positioning enhancement technology that significantly improves standard GPS accuracy.

Instead of relying only on regular satellite signals, NetRTK uses real-time correction data from a network of ground reference stations via the internet. This allows the device to achieve centimeter-level positioning accuracy, enabling much more precise and stable operation outdoors.

In simple terms, it means: Your device knows exactly where it is—so it moves with higher precision, smoother paths, and better reliability, even in complex environments.

Yes, the mower is equipped with a rain sensor that can detect rainfall and automatically adjust its operation based on preset safety logic, such as pausing mowing and returning to the charging station to protect both the lawn and the device.

All three G7 AWD models share the same dimensions, while the weight varies slightly depending on the configuration.

Dimensions (L × W × H):

768 × 582 × 344 mm (30.24 × 22.91 × 13.54 in)

Product Weight:

• G7 AWD 3000: ≈50.7 lb (23 kg)

• G7 AWD 5000: ≈50.7 lb (23 kg)

• G7 AWD 10000: ≈52.9 lb (24 kg)

No professional installation is required. The mower features a wire-free design with no need for buried boundary wires or RTK base station installation, eliminating the complicated setup process commonly associated with traditional robotic mowers.

To get started, simply follow the step-by-step instructions in the official app to connect the device, complete the initial setup, and create your map.

The entire experience is designed to be as plug-and-play as possible, and most users can complete the setup on their own.

The setup time mainly depends on the size and complexity of your yard.

If you start with Spot Cut mode without creating a full map first, the mower can typically be ready to work within 5–10 minutes, including charging station setup, device connection, and basic configuration.

For full automatic operation, the system can quickly create and process your lawn map so the mower can begin automated mowing as soon as possible.

In simple terms:

• Basic operation can start within minute
• Full automation depends on the size and complexity of the mapping process

Usually not. The mower is equipped with multiple safety and obstacle detection features that allow it to identify common objects and automatically adjust its path during operation.

It also includes safety protections such as tilt and lift detection to enhance operational safety during everyday use.

Once set up, the mower can typically handle routine mowing tasks on its own without requiring constant supervision.

Please note that Spot Cut mode requires an active Bluetooth connection with the mobile device to ensure stable close-range control and operation.

Yes. Through the official app, you can remotely monitor the mower’s working status at any time, including mowing progress, current working area, battery level, and overall operating status.

Even when you are away from home, you can easily check whether the mower is working, charging, or has completed its task.

Yes. Through the official app, you can remotely control the mower at any time, including starting or pausing mowing tasks, sending it back to the charging station, or stopping current operations.

Even when you are away from home, you can conveniently manage the mower’s operation directly from your phone.

Please note that remote control functions require the mower to remain online through a stable WiFi or 4G connection.

You can remotely check the mower’s status and mowing progress at any time through the official app, including its current location, task progress, and operating status.

The map view also allows you to see the mower’s real-time position and the areas that have already been covered.

Please note that remote status monitoring requires the mower to remain online through a stable WiFi or 4G connection.

If the mower encounters an issue — such as getting stuck, being lifted, or interrupting a task — the app can send notifications directly to your phone so you can stay informed.

The mower itself is rated IPX6 waterproof, allowing it to operate safely in normal outdoor environments and wet conditions with strong water resistance.

In addition, an optional sunshade canopy accessory is available to provide basic protection against sunlight and light rain when parked outdoors, further improving storage protection. This accessory is not included as standard and can be purchased separately.

The battery capacities are as follows:

• G7 AWD 3000: 12Ah
• G7 AWD 5000: 12Ah
• G7 AWD 10000: 20Ah

Runtime per full charge across the G7 AWD series:

• G7 AWD 3000: 3 hours
  
• G7 AWD 5000: 3 hours
  
• G7 AWD 10000: 5 hours

The nominal voltage of the battery pack is 21.6V.

The charging times are as follows:

• G7 AWD 3000: 60 minutes
• G7 AWD 5000: 60 minutes
• G7 AWD 10000: 75 minutes

Yes, the battery is replaceable.

During the warranty period, if any battery-related quality issues occur, please contact our official support team at support@rokibot.com for inspection and replacement.

For out-of-warranty replacements and accessory pricing, full pricing details will be released when the product officially launches.

To maintain optimal performance and extend battery lifespan, please follow these simple guidelines:

1. Avoid keeping the battery fully discharged or fully charged for long periods
2. If the device will not be used for an extended time, store it at around 50%–70% charge and recharge it periodically
3. Avoid charging or operating the battery in extreme high or low temperatures
4. Always use the official charging equipment to ensure safe and stable performance

Proper usage and storage will help extend battery life and maintain consistent runtime performance.

No, it is not complicated. Daily maintenance mainly involves simple cleaning and basic checks, such as removing grass clippings around the blades and occasionally inspecting wear parts.

The official app automatically tracks consumable usage, such as blade lifespan. When maintenance or replacement is needed, the system will proactively notify you, so you don’t need to manually monitor it.

Yes. We provide comprehensive after-sales technical support and user guidance. Rokibot offers a 3-year warranty for the entire unit and a 2-year warranty for the battery.

For any after-sales or repair inquiries, please contact our dedicated support team at support@rokibot.com

No, it is designed for low-maintenance use. Routine care mainly involves simple cleaning and occasional consumable replacement.

Key maintenance guidelines (based on lab testing and typical usage scenarios):

• Blades: Typically inspected or replaced every ~100 operating hours, depending on usage
• Battery: Designed for around 500 charge cycles with stable long-term performance under normal use
• Camera & chassis: Occasional cleaning to remove dust and grass clippings to maintain optimal performance
• Charging contacts: Simple periodic cleaning to ensure stable charging

Overall, maintenance is lightweight and does not require professional servicing or frequent intervention.

The G7 AWD robotic mower is available for shipping to 34 countries/regions worldwide:

• North America:

United States, Canada

• Europe:

United Kingdom, Ireland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway

• Oceania:

Australia, New Zealand

• Free Shipping

Free shipping is available in all supported regions.

• Duties & Taxes (DDP):

All supported regions operate under a Delivered Duty Paid (DDP) model. We cover import VAT and customs clearance fees, ensuring there are no additional customs charges or hidden costs upon delivery.

Note:
If local regulations or customs policies change, we will comply with applicable requirements and communicate any updates to customers in a timely and transparent manner.