Limited Warranty

This Limited Warranty covers only defects of any material or quality of the Product and components when the Product and components thereof are being used under normal and ordinary conditions. In the event that a defect covered by this Limited Warranty occurs, Rokibot and/or other Rokibot Parties in its sole discretion will repair or replace the defective Product or components thereof in accordance with this Limited Warranty. The applicable Limited Warranty Period for the Limited Warranty commences on the date of the original purchase of the Product or the date it was activated (the later date prevails) from either of Rokibot, Rokibot authorized reseller, Rokibot authorized distributor, or an authorized Dealer (each a “Rokibot Dealer” or collectively the “Rokibot Dealers”). This warranty gives you specific legal rights, and if you are a consumer in the United States of America, you may also have other rights which vary from State to State.

Limited Warranty Service Process

Rokibot online services are available at contact@rokibot.com. During your use of the Product, you believe the Product or its component is defective and/or does not work correctly. PLEASE IMMEDIATELY STOP USING THE PRODUCT, AND STORE THE PRODUCT PROPERLY. YOUR CONTINUED USE OF THE PRODUCT UNDER SUCH CIRCUMSTANCE MAY CAUSE SEVERE BODILY INJURY OR EVEN DEATH TO YOU OR THE OTHERS AND/OR CAUSE PROPERTY DAMAGES. Thereafter, please immediately contact Rokibot at support-contact@rokibot.com or through Live Chat via the app. Rokibot technical support personnel are available to assist you online in diagnosing the defect, and if any, and providing further instructions. In the event the warranty services are required, please prepare for the following materials, including (i) proof of the original purchase of the Product, (ii) the Product’s serial number, and (iii) a description of the defect if applicable. Upon the verification of your eligibility for the Limited Warranty protection and/or services, you should provide your name, email address, mailing address, and contact phone number to us, we will guide you to get our service.

If you want to return the defective unit to service, you shall be responsible for the cost of shipping and risk of loss and damage that may occur during the shipment from you to Rokibot and from Rokibot to you. You must include your defective Product or component within the original or Rokibot-approved packaging, which will be provided at your cost, for shipment of the Product to Rokibot. You shall defend, indemnify, and hold Rokibot harmless any loss and/or damages that may be caused by your improper packaging or shipment of the Product or component to Rokibot.

An authorized service provider or Rokibot Dealer will inspect your returned Product. If Rokibot reasonably determines that the problem is not covered by the Limited Warranty, Rokibot will notify you and inform you of service or replacement alternatives that are available to you on a fee basis, or Rokibot will return your Product to you unrepaired, and in such instance, you will be responsible for the cost of shipping and insurance for shipment of your Product from Rokibot to you. In an event that any services is not covered by the limited warranty and you reject a paid service recommended by Rokibot Parties and/or Rokibot Dealer, you understand and acknowledge that failure to repair and/or services the Product may increase the risk of fall and/or Product failure which may result in severe property damages, severe bodily injury or death, and you agree that this is your informed consent to take such risk.

For a return eligible for the warranty protection and/or services, Rokibot will serve defective Products with new or reconditioned parts of the same or similar style at no cost to you for the service. Parts replaced by Rokibot will be retained by and become the property of Rokibot. In such a situation, Rokibot will pay reasonable return shipping charges for the return of the Product to you.